FAQs
How can I reach Pet Heaven to discuss cremation or burial services?
Call or visit our offices:
10901 West Flagler Street Miami, FL. 33174
(305) 223-6515
(800) 427-1669 (Outside of Miami Dade County)
Our business hours are Monday – Friday from 9 a.m. until 4 p.m. and Saturday from 9 a.m. until 12 p.m.
What can I do if my pet companion passes away at home?
In this unfortunate event, you may contact our office during regular business hours and we will assist you in making the necessary arrangements.
If you wish, you also have the option of bringing your pet companion directly to our location during regular business hours.
What can I do if my pet companion passes away at home after office hours?
After hours removal service is provided by Pet Limo, (305) 559-7304.
What areas do you provide removal services?
Pet Heaven services all of South Florida. We can also arrange service to and from any state in the continental US, and Puerto Rico. Our fees vary based on location. We are also authorized to ship the cremains or remains of your pet companion to the above mentioned locations.
How do I know the cremains I receive are my pet companion's?
All pet companions that are privately or individually cremated are identified with a unique name tag, and entered into a system of continuous monitoring. They are all handled with the utmost care and respect from the time of removal to the delivery of cremains. We can also provide you with a Cremation Certificate guaranteeing that the cremains you have received are those of your pet companion. You can request this directly through us, or through your veterinarian. Please make sure to provide the date of birth and the date of death.
Can I be present for my pet companion's Private Cremation?
Upon request, a Private Viewing can be arranged for those who wish to be present at the time of cremation. Please be advised that these appointments are typically booked in advance. For a nominal fee, your pet companion will be groomed and presented in a private viewing room for an allotted time. After the viewing the client has the option of being escorted to the crematory to ensure the proper handling and care of the pet companion. Please be advised that this is the only way to confirm the retrieval of your pet companions cremains within the same day.
To schedule a Private Viewing please contact one of our counselors at (305) 223-6515 or (800) 427-1669 (Outside of Miami Dade County). We will accommodate all situations as quickly and respectfully as possible.
How soon can I expect my pet's cremains to be returned?
If the arrangements were made directly through our location, you can expect to be notified within seven days. If the arrangements were made through an animal hospital or veterinarian, you can expect the cremains to be returned within ten days.
Special Order urns (Figurine, Pewter, Spartan, Athenian with engravings, Country Wood, Angel Series, and special engraving on Hometown Oak urns) may take an additional ten to fourteen days.
We understand the pain and loss of a loved one and strive to accommodate the needs of each and every one of our customers.
How can I make burial arrangements for my pet companion?
Call or visit our offices:
10901 West Flagler Street Miami, FL. 33174
(305) 223-6515
(800) 427-1669 (Outside of Miami Dade County)
When can I visit my pet companion's gravesite?
You may visit the cemetery grounds any time between sunrise and sundown. There are entrance gates on both sides of the main building.
Will the cemetery be around years from now?
Pet Heaven was established in 1968 and has been family owned and operated since 1972. It is zoned as Pet Cemetery/Special Use in the Miami-Dade County records.
